Refund Policy
Last Updated: 06.08.2024
At Digitly.co, we strive to ensure our customers are completely satisfied with our services. Our refund policy is straightforward to provide clarity and confidence in our services.
Eligibility for Refunds
We offer refunds only under the following condition:
- If we fail to deliver the exact number of pins as specified in our service agreement.
Requesting a Refund
If you believe you are eligible for a refund based on the above condition, please follow these steps:
- Contact Us: Email us at [[email protected]] within 30 days of your purchase with your order details and the specific issue.
- Review Process: Our team will review your request and verify the number of pins delivered against the service agreement.
- Approval: If your request is approved, we will process your refund within 10 business days. Refunds will be issued to the original payment method used during purchase.
Non-Refundable Services
Refunds will not be provided for:
- Services that were delivered as agreed upon.
- Any dissatisfaction due to reasons beyond the scope of our service delivery (e.g., lack of engagement, sales, or traffic increases).
- Requests made after the 30-day period from the date of purchase.
Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Email: [[email protected]]